Our Industries
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Our Key Focus Areas
Oakas works with hotels, resorts, large shopping malls, venue operators, and leisure brands to prepare for the unexpected while delivering exceptional guest experiences. In hospitality and leisure, incidents can escalate quickly; from data breaches affecting guest privacy to supply chain disruptions, safety concerns, or reputational crises amplified on social media. We help leadership teams and frontline managers identify vulnerabilities, build clear crisis protocols, and rehearse decision-making in safe, realistic environments. Whether designing a tailored crisis management plan for a luxury resort group, running live media simulations for an international hotel chain, or supporting large venues in preparing for public safety events, Oakas delivers the tools and confidence to protect both brand and bottom line.
Crisis Management & Incident Response – ensuring rapid, coordinated responses to guest safety, operational, or reputational issues.
Cyber & Data Protection – safeguarding guest data and booking systems against cyber threats and fraud.
Reputation & Media Handling – managing the brand narrative during incidents and protecting stakeholder confidence.
Business Continuity Planning – keeping services running and guests cared for during disruptions.
Why Choose Oakas?
Oakas brings cross-sector crisis and resilience expertise into the fast-moving hospitality and leisure space, delivering solutions that keep guests safe, services running, and brands protected:
Delivered media and crisis communication training for international hospitality brands, enabling rapid, coordinated responses to reputational incidents.
Supported large-scale venue operations in developing crowd safety, emergency response, and continuity plans for high-profile events.
Designed cyber and operational resilience exercises to protect customer data and ensure uninterrupted service for hotels and leisure operators.
Provided bespoke leadership training for hospitality executives, ensuring confident, guest-focused decision-making under pressure.
Our work is grounded in the understanding that hospitality and leisure brands are judged in real time; by guests, regulators, media, and the public. We help ensure that, even in the most challenging circumstances, your organisation delivers with confidence and integrity.
